Privacy Policy Vesalius3D

Last updated: August 13, 2019

Vesalius3D respects and protects the privacy of its customers. This Privacy Policy explains how we collect and use customers’ information.

We use the data you provide us to improve our product and service offering.

Use of Information collected through our website
We may use personal information collected by us through our website for the following purposes:

  • to uniquely identify you in our system;
  • to ensure that our software is licensed to a unique user;
  • to contact you if you have requested information or communication from us;
  • to provide you with product updates and upgrades, special offers, newsletters, and other information;
  • to undertake any promotional activities;

When you do not provide the required information, you will be unable to complete the following:

  • purchase a product through our Ecommerce Engine;
  • use our software products;

Use of Information collected through Vesalius3D
We may use information collected by us through Vesalius3D for the following purposes:

  • to better understand how Vesalius3D is used;
  • to diagnose problems in Vesalius3D;
  • to more efficiently support you if you have requested support from us.

Per default, a unique computer identifier is stored along with the usage information that is collected through Vesalius3D. This identifier allows us to link usage information to the personal information collected through our website. This helps us to better understand which features are mostly used by certain user groups and it can help us to more efficiently support someone who has a support request. It is also possible to configure Vesalius3D to not send along the unique computer identifier. When doing this, future collected data is stored anonymously and cannot be linked to a user anymore. This option can be changed from the Settings Dialog of Vesalius3D. For more detailed instructions on how to choose this option, please see our Frequently Asked Questions page.

Information Collection
Situations in which we may collect information include the following situations: Buying a product through our Ecommerce Engine; Use of our software; Requesting information or support through the contact form on our website, through our software, or through other informational tools.

The information we collect is the information you submitted to us such as your name, IP address, email address, phone number, payment account information, and other information. In case of a software license for one of our products, we may also collect a unique computer identifier. If you contact our customer support service, we may collect other personal information you knowingly and voluntarily provide through your contact with our customer service representatives. We also collect information that is sent to us by your browser, such as the date and time of your visit.

When using our software application Vesalius3D, we may also collect statistical information to improve Vesalius3D. The information we collect and/or process are:

  • System information, such as, operating system version, amount of memory installed, graphics card specifications, processor specifications and a unique computer identifier;
  • Vesalius3D product information, such as version number;
  • Non privacy related information about your datasets, such as modality and size of the data (but not the content of the data, nor any other sensitive data);
  • Statistical Dataset usage information, such as how often you open a dataset;
  • How you interact with Vesalius3D, including the features you use and the options you select.

Sharing of Information
Privacy is important to us. We do not share personal information with third parties, except as described in the Privacy Policy. We use trusted third parties to provide services to us on our behalf and help us to operate our business. We may share your information with our service providers in connection with their provision of services to us. These service providers will access your personal information only to perform tasks on our behalf in compliance with this Privacy Policy. Examples of how we may share information with service providers are:

  • Fulfilling orders;
  • Payment processing and fraud prevention;
  • Software licensing and updates;
  • Providing customer support;
  • Sending marketing communications;
  • Conducting research and analysis;

Our trusted third parties include:

  • Google LLC (Google Analytics)
  • Soraco Technologies (Software License Management)
  • FastSpring (E-commerce)
  • Insightly, Inc (CRM)
  • The Rocket Science Group LLC (Email Communication)
  • SurveyMonkey (Email Communication)

We may also share personal information for legal purposes (as required by law).

Access to data and right to be forgotten
We store personal information as long as needed to provide service to our customers. You have a right to access, correct and delete your personal information. You can do so by contacting us, using the Contact Information on our website or at the end of this document. If you contact us with such a request, we will respond within a reasonable timeframe.

Data breach
In the event of a data breach, Vesalius3D will issue a breach notification to all affected parties within 72 hours of becoming aware of it.

Changes to this Statement
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will provide notice on our website and we may notify you by email, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you continue to use our services after those changes are in effect, you agree to the revised policy.

Contact Information
Falckstraat 53-hs
1017 VV Amsterdam
The Netherlands